Privacy Policy.

Last updated: [date to be inserted on approval]

1. Who we are

This website is operated by City Care Hospital, Survey No. 3, Kamal Nagar, Near Datta Mandir, Wadgaon Sheri, Pune, Maharashtra – 411014, India (“City Care Hospital”, “we”, “us”). This policy explains how we handle personal information submitted through this website. It does not cover medical records created during your care at the hospital, which are handled under the hospital’s clinical record-keeping practices and applicable law.

2. Information we collect

When you submit an appointment enquiry, we ask for:

• your name;
• your mobile number;
• the doctor or service you are interested in;
• your preferred date and time (optional); and
• any message you choose to include (optional).

Please do not include detailed medical history or sensitive health information in an enquiry. We will discuss your health with you directly and confidentially.

Like most websites, our hosting provider may automatically record technical information such as IP address, browser type and pages visited, for security and maintenance. [Hospital to confirm hosting provider and any analytics tools.]

3. How we use your information

• to respond to your enquiry and help arrange an appointment;
• to contact you about that enquiry by telephone or text message;
• to maintain and protect the website; and
• to meet legal or regulatory obligations.

We do not sell your personal information, and we do not use enquiry details for marketing without your separate consent.

4. Consent and legal basis

We process the information you submit on the basis of your consent, given when you submit the enquiry form, and as otherwise permitted under applicable Indian law, including the Digital Personal Data Protection Act, 2023 and rules made under it. You may withdraw your consent at any time by contacting us; this does not affect processing already carried out.

5. Sharing your information

Enquiry details are shared only with hospital staff who need them to respond, and with service providers who host or operate the website on our behalf under appropriate confidentiality obligations. We may disclose information where required by law or to protect someone’s vital interests.

6. How long we keep it

We keep enquiry information only for as long as needed to respond and for any period required by law. [Hospital to specify retention period.]

7. Security

We take reasonable steps to protect personal information. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

8. Your rights

Subject to applicable law, you may ask to access, correct, update or erase the personal information you have given us, withdraw consent, or raise a grievance. Please contact us using the details below.

9. Cookies

This website does not currently set advertising or tracking cookies. It may use your browser’s session storage to remember that you dismissed an on-screen notice. If analytics or other cookies are introduced, this policy will be updated. [Hospital to confirm before launch.]

10. Children

Enquiries on behalf of a child should be made by a parent or guardian.

11. Changes to this policy

We may update this policy from time to time. The date at the top of the page shows when it was last revised.

12. Contact and grievances

City Care Hospital
Survey No. 3, Kamal Nagar,
Near Datta Mandir, Wadgaon Sheri,
Pune, Maharashtra – 411014, India
Telephone: 9623473345
Grievance contact: [name, designation and email to be provided by the hospital]